Customer Service Sayings and Quotes

Below you will find our collection of inspirational, wise, and humorous old customer service quotes, customer service sayings, and customer service proverbs, collected over the years from a variety of sources.


You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

Jerry Fritz

Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it's so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today's increasingly cluttered and commoditized marketplace.     

Joseph Jaffe

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.     

Chip Bell

You are serving a customer, not a life sentence. Learn how to enjoy your work.

Laurie McIntosh

Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us.     

Shep Hyken

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

Donald Porter

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Jeff Bezos

The longer you wait, the harder it is to produce outstanding customer service.

William H. Davidow

Your customer doesn’t care how much you know until they know how much you care.

Damon Richards

Ask your customers to be part of the solution, and don't view them as part of the problem.

Alan Weiss

News of bad customer service reaches more than twice as many ears as praise for a good service experience.     

Timi Nadela

Customer service represents the heart of a brand in the hearts of its customers.     

Kate Nasser

Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.

Steve Curtin

Good service is good business.

Siebel Ad

Your most unhappy customers are your greatest source of learning.

Bill Gates

In the world of Internet customer service, it’s important to remember your competitor is only one mouse click away.     

Doug Warner

The only purpose of customer service, is to change feelings.

Seth Godin

Instead of selling to your customers, help them buy.     

Mahyar Mottahed

Good customer service costs less than bad customer service.

Sally Gronow

When a customer is upset, remember that you're dealing with a person, not a problem.

Marilyn Suttle